Last updated: March 2026
We collect information you provide directly such as your name, email address, and content you add to your knowledge base. We also automatically collect usage data including IP addresses, device type, browser type, and pages visited to power analytics features.
We use your information to provide and improve Neyy AI services, respond to support requests, send service-related communications, and display analytics to you. We do not sell your personal data to third parties.
When visitors interact with your chatbot, we collect their IP address, device type, and browser information to enable per-device conversation memory and analytics. This data is used to restore chat history when the same device visits again. Detailed visitor info is only accessible to Pro plan users.
Your data is stored securely using Supabase, hosted on AWS infrastructure. We implement industry-standard encryption in transit (TLS) and at rest.
We use essential cookies for authentication only. We do not use advertising or tracking cookies.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@neyy.online. We will respond within 30 days.
We retain your data for as long as your account is active. Upon account deletion, your data is removed within 30 days.
We may update this policy occasionally. We will notify you of significant changes via email or a notice on our platform.
For privacy questions, email us at info@neyy.online.