Have a question, bug report, or need help with your account? Send us an email and we'll get back to you within 24 hours.
info@neyy.online
Email supportHow do I set up my chatbot?
Click "Start setup" on the dashboard. Follow the wizard - it takes about 3 minutes.
Why is my chatbot not responding?
Check your Supabase and AI API keys in .env.local. Also check your credit balance on the Overview page.
Can I change my username?
Username changes are handled manually. Email us at info@neyy.online.
How do I upgrade to Pro?
Go to Dashboard -> Settings -> Billing, choose monthly or yearly, then continue to Stripe checkout.
How do I cancel my subscription?
Dashboard -> Settings -> Billing. Pro access continues until your billing period ends.
My visitors lose chat history - why?
Chat history is stored per device using IP address. If a visitor switches networks or uses a VPN, they may lose previous messages.